Question 1

What makes the Rolls Boil Ceramic Pot Set unique?

Accepted Answer

The Rolls Boil Ceramic Pot Set is crafted with award-winning technology perfected over 40 years by the trusted South Korean company, Sinyoung Sten. It offers superior performance, durability, and a stylish design, making it an essential addition to any kitchen.

Question 2

What are the benefits of using ceramic cookware?

Accepted Answer

Ceramic cookware is ideal for health-conscious cooking as it is non-toxic and non-stick, allowing for less oil usage. It also provides even heat distribution and is easy to clean.

Question 3

What colours are available for the Rolls Boil Ceramic Pot Set?

Accepted Answer

The set is beautifully designed in three unique colours.

Question 4

How long does my order take to ship?

Accepted Answer

Orders typically take 3-5 business days to ship when in stock. Preorders may take up to 7 weeks as we will be importing the items from Korea.

Question 5

Do you offer international shipping?

Accepted Answer

Currently, we only offer shipping within Australia.

Question 6

Can I pick up my order instead of shipping?

Accepted Answer

Yes, you can select the ‘pick up’ option at checkout. Pick up is free, and we will notify you when your order is ready. Our pick-up location is N13 161 Arthur St, Homebush West NSW 2140.

Question 7

What is the eligibility criteria for refunds and exchanges?

Accepted Answer

Your item must be unused and in the same condition that you received it. We will exchange items if they are defective, damaged, or if you received a different colour than initially ordered.

Question 8

What items are NOT eligible for refunds or exchanges?

Accepted Answer

We do not offer refunds or exchanges if the item was damaged by you after receipt or if you have simply changed your mind after receiving the item.

Question 9

How do I return my product?

Accepted Answer

Do not send the product back to the manufacturer. It must be sent to the following address: N13 161 Arthur St, Homebush West NSW 2140. Please note that shipping costs are non-refundable and will be deducted from your refund if applicable.

Question 10

How long will it take for my exchanged product to reach me?

Accepted Answer

The time it takes for your exchanged product to reach you may vary depending on your location.